Commtouch® (NASDAQ: CTCH) is the source of proven messaging and Web security technology for scores of security companies and service providers, founded on a unique cloud-based datacenter approach. Commtouch’s expertise in building efficient, massive-scale security services has resulted in its patented technology mitigating Internet threats for thousands of organizations and hundreds of millions of users in more than 100 countries. Commtouch technology automatically analyzes billions of Internet transactions in real-time to identify new threats as they are initiated, protecting email infrastructures and enabling safe, compliant browsing. The unmatched suite of Commtouch security offerings is based on patented Recurrent Pattern Detection (RPD™) and GlobalView™ technologies, which work together in a comprehensive feedback loop and offer equally effective protection for all languages and formats. Commtouch was founded in 1991, is headquartered in Netanya, Israel, and has a subsidiary in Sunnyvale, Calif.
Commtouch Anti-Spam Enterprise Solution 5.0 is the industry's most reliable spam protection platform. It offers an unbeatable combination: near-perfect spam detection, no false positives, and exceptionally easy integration into any enterprise network.
What are the differences between Advanced Spam Defense and Commtouch's Enterprise Gateway Software?
Sybari's Advanced Spam Defense is a re-branded version of the Commtouch Enterprise Anti-Spam Gateway Solution, with the only difference being the company logo.
My ASD license is expiring after June 30, 2006. What should I do to extend or renew my license for the product?
You can buy a license for the product from Commtouch or a Commtouch reseller. Please e-mail us directly at asd@commtouch.com.
Can I continue to use the product after the license I bought from Sybari/Microsoft expires?
Yes, You can extend or renew your license from Commtouch or a Commtouch reseller. Please e-mail us directly at asd@commtouch.com.
I am a current Sybari / Microsoft Advanced Spam Defense (ASD) customer. How do I get support?
Microsoft PSS will continue to provide support to ASD customers for the length of their subscription. Customers that renew their subscription directly from Commtouch after June 30, 2006 will be supported by Commtouch.
What is the latest version of Commtouch Anti-Spam Solution?
The latest version of Commtouch Anti-Spam Solution, now available, is v.5.0.2001. Commtouch is committed to excellence in spam detection, which is why new version releases of our anti-spam software with advanced detection rates occur approximately every six months.
My Sybari / Microsoft Advanced Spam Defense (ASD) license is coming up for renewal. How do I renew the license?
Please e-mail us directly at asd@commtouch.com, and a Commtouch representative will contact you about renewing your license.
Will my existing license key need to be changed if I move from Advanced Spam Defense to Commtouch's Enterprise Anti-Spam Gateway Solution?
No, you will be able to use your current license key with the Commtouch Enterprise Anti-Spam Gateway.
Where do I get a copy of Commtouch's Enterprise Gateway Software?
The latest version of Commtouch Anti-Spam Software is available for download from our website. Enter your existing license key and follow the directions here.
I am running Advanced Spam Defense, why do I need to upgrade to Commtouch Enterprise Gateway Software?
Upgrading to Commtouch Anti-Spam Software will provide you with the latest version of the product and best spam detection rate available. If you are happy with the current version of the product, there is no need to upgrade.
My license expires after June 30, 2006, and I would like to continue to use the current version without upgrading to the latest Commtouch's version. Can I do it?
Please e-mail us directly at asd@commtouch.com, and a Commtouch representative will contact you about renewing your license.
Can I add more seats to my current subscription?
Yes, you can buy additional seats directly from Commtouch. Please e-mail us directly at asd@commtouch.com, and a Commtouch representative will contact you.
Is there a cost associated with upgrading to Commtouch?
No, there is absolutely no additional cost associated with upgrading to the latest version of the Commtouch Enterprise Anti-Spam Gateway Software.
How long does it take to upgrade to Commtouch?
Commtouch 5.0 is deployed in less than 30 minutes, by installing an on-premises Enterprise Gateway.
What is the latest version number of Advanced Spam Defense?
The latest version number of ASD is 5.0.2001. Download ASD v 5.0.2001 now.
I am running Advanced Spam Defense and I want to upgrade to Commtouch Enterprise Gateway Software - how do I install Commtouch?
You can safely install the latest Commtouch 5.0.2001 version on top of any ASD 4.X version for an easy upgrade. View the installation guide.
The process is extremely simple and quick. If you experience any difficulties, our highly professional and experienced Technical Support team will walk you through the installation, making your transition experience as seamless as possible. If upgrading from ASD 3.5, please contact our support team at: antispamsupport@commtouch.com.
